Ace casino Privacy Policy

Welcome to ace casino. This Privacy Policy explains how we collect, store, use, and protect your personal information. ace casino has always believed that user privacy is a fundamental right, and safeguarding it is our foremost responsibility.

This Privacy Policy applies to the ace casino website, mobile app, and all our services. By using the site or creating an account, you are deemed to have accepted this policy. Please read this page carefully before registering.

Ace casino may update this Privacy Policy at any time. Users will be notified of significant changes via email or through the platform. Continued use of the site after any changes constitutes your acceptance of the updated policy.

Ace casino only collects the data that is strictly necessary for service delivery, security assurance, and legal compliance. We collect information from three main sources:

In addition to the information you provide directly on the registration form, ace casino automatically collects certain technical data about your device and browsing activity. Limited financial transaction data is also stored via third-party payment providers.

Ace casino uses your information only for specific, defined purposes. We never use your data for irrelevant or unethical ends. The primary purposes are:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify identity as required by legal obligations.
• Support Services: To resolve your issues promptly and effectively.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify signs of addiction and provide the right support.
• Marketing Communications: To send you promotional offers, subject to your consent.
• Service Improvement: To enhance your experience on the platform.

Ace casino never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

1. Payment Providers: Your information is shared with bKash, Nagad, Rocket, and other payment gateways only to the extent necessary to process transactions.
2. Legal Authorities: Data may be disclosed in response to court orders, regulatory directives, or legal investigations.
3. Technology Partners: Limited data is shared with hosting, analytics, and security service providers solely to ensure the site runs smoothly.
4. Fraud Prevention Agencies: Minimal data may be shared with recognized international fraud prevention networks to assist in detecting fraudulent activity.
5. Business Transfers: In the event of an acquisition or merger involving ace casino's business, data may be transferred, provided the same privacy standards are maintained.

In all cases, ace casino ensures that third parties handle your information with strict confidentiality and use it only for the specified purpose.

The ace casino website uses cookies — small text files stored in your browser that help improve your experience on the site.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the ace casino site. ace casino does not use any cross-site tracking cookies.

Ace casino does not store your data indefinitely. Specific retention periods are set for each category of data:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Financial Transaction Records: Minimum 5 to 7 years (as required by law).
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: Up to 3 years from the date of last contact.
• Marketing Data: Deleted immediately after consent is withdrawn, or within a maximum of 1 year.
• Log Files & Technical Data: Up to 90 days from the date of collection.

Ace casino fully recognizes your data protection rights. Your key rights are outlined below:

To exercise these rights Contact Us or email us at support@acecasino.ws. ace casino will respond within 30 business days.

Ace casino applies the highest industry security standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: Every data transfer on the site is completed through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of verification for logins and important transactions.
• Firewall & DDoS Protection: Servers and databases are protected against cyberattacks.
• Regular Security Audits: Penetration testing is conducted by independent third-party security experts.
• Staff Training: All ace casino staff receive regular training on data protection.
• Access Control: Only authorized personnel have access to specific data.

If you notice any suspicious activity, please report it immediately to support@acecasino.ws. ace casino will notify affected users within 72 hours of a security incident.

Ace casino strictly prohibits use by anyone under 18 years of age. We do not knowingly collect data from minors.

If you believe a minor has created an account on ace casino, please notify us immediately at support@acecasino.ws. For parents, please visit our Responsible Gaming Additional information and tools are available on this page.

For any questions, comments, or complaints regarding this Privacy Policy, please contact the ace casino data protection team:

• Email: support@acecasino.ws
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–72 hours

Ace casino takes every complaint seriously and works to resolve it promptly. If you're not satisfied with our response, you may escalate the matter to the relevant regulatory authority.